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Frequently Asked Questions

JD

John Dela Cruz

2 days ago

How do I create an account on your platform?

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Admin Support

1 day ago

Creating an account is simple! Just click on the "Sign Up" button on our homepage, fill in your details including your name, email address, and password. You'll receive a confirmation email to verify your account.

MR

Maria Reyes

10 hours ago

The process is straightforward and takes less than 5 minutes. Make sure to use a valid email as you'll need it for account recovery and notifications.

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Tina Santos

8 hours ago

After registering, don't forget to complete your profile information. Some features may require additional verification such as phone number or ID verification.

LM

Liza Mendoza

3 days ago

What payment methods do you accept?

AS

Admin Support

2 days ago

We accept various payment methods including credit/debit cards (Visa, Mastercard), bank transfers, e-wallets like GCash and PayMaya, and cash payments through our partner outlets.

CF

Carlos Fernandez

1 day ago

Payment processing is instant for most methods except bank transfers which may take 1-2 business days to reflect in your account.

RP

Rose Pineda

12 hours ago

If you encounter any payment issues, our support team is available 24/7 to assist. You can reach us through the chat support or email.

EG

Elena Garcia

5 hours ago

For business accounts, we also offer installment payment plans and invoice-based billing. Contact our sales team for more information.

RA

Romeo Aquino

4 days ago

How can I reset my password?

AS

Admin Support

3 days ago

To reset your password, click on the "Forgot Password" link on the login page. Enter your registered email address and we'll send you a password reset link within minutes.

KB

Kim Baltazar

2 days ago

The password reset link expires after 24 hours for security reasons. If you don't receive the email, check your spam folder or request a new reset link.

DV

Diana Villanueva

1 day ago

For enhanced security, we recommend using a password with at least 8 characters, including uppercase letters, numbers, and special characters. Avoid using personal information in your password.

GL

Grace Lim

5 days ago

What is your customer service contact?

AS

Admin Support

4 days ago

Our customer service is available 24/7. You can reach us through our live chat feature on the app, call our hotline at (02) 123-4567, or email us at [email protected].

JV

Jay Villanueva

3 days ago

I've used their live chat multiple times and response time is usually under 5 minutes. The support team is very helpful and patient in answering questions.

MC

Mia Cruz

2 days ago

For urgent matters, calling the hotline is the fastest way to get assistance. I've called them late at night and still got immediate help.